Most of the administrative problems in institutions and work environments come from the lack of organization of the internal environment, specifically from not enabling the simplest and least important employees to do their work. No administrative system can succeed unless it first starts with supporting the employee, empowering him and governing his duties, then demanding his achievement and holding him accountable.
Organizing the internal environment of the institution or administrative organization ensures its productivity and sustainability, which is overlooked by some of the institutions that are tired of the progress in achieving and exhausted by replacing the leader or the president every time!
In my constant reflections and follow-up on the level of competition between private and governmental institutions and companies, whether local or foreign; I noticed that there is a serious reason that is primarily responsible for the success or failure of the institution. This reason and imbalance lies in the imbalance between the internal strategy that is concerned with organizing administrative work within the institution and the external strategy that is concerned with production and the relationship of the institution as a whole with what is outside it and what it offers to the beneficiaries. Where we find the owners of the internal strategy pouring its attention inside and working on the well-being and satisfaction of its employees without looking at the level of achievement and moving away from accounting and monitoring, and what is important then is that the achievement comes to fill the purpose and the temporary need!
As for the owners of the external strategy, they are stuck in the beneficiary's satisfaction. Because there is no strategy that addresses the internal matters of employees even with the consent of the external beneficiary in turn; For that success, the formulation of production goals and the proper path of sustainability comes with an administrative balance between the internal strategy (the employee's professional environment) and the external strategy (volume of production and beneficiary satisfaction).
And I believe that the greatest secret that made the world and management professionals celebrate the CEO of General Electric, “Jack Welch,” and call him the manager of the twentieth century after his success in the company that he led for twenty years, and its value increased by 4000% during his reign, and its products multiplied, is that he cared about the internal strategy first and focused on employees Starting from the eligibility of their candidacy to developing their skills, enabling them to carry out their tasks, holding them accountable, and balancing that with the external strategy, and thus was successful in achieving the goals that dazzled everyone around him and made him a “leader” and a writer who publishes his administrative rules with confidence and steadfastness.
In conclusion.. it is said: “Every job seems easy, when you are not the one doing it.” And I say: Every job seems easy if you arm yourself with its secrets, internally and externally.
Mona Al-Otaibi